We're Hiring!

Are you an IT support technician ready to take your career to the next level with a company that values you as a person, not just an employee? At J-BIT Tech, we believe in fostering a supportive and collaborative work environment where everyone feels valued and empowered to grow.

IT Systems Support Technician / Helpdesk

Managed Service Provider / Computer Repair Shop

J-BIT Tech, LLC, an equal-opportunity employer, is searching for an IT Support Technician for it's Albuquerque computer repair shop and Manager Service Provider company. In this role, you will be responsible for diagnosing and troubleshooting hardware and software issues for our clients. Your technical expertise and excellent customer service skills will be crucial as you work to resolve a wide range of technical issues and ensure that our clients leave our store satisfied with the service they received.

Minimum requirements for applicants include:

Strong understanding of computer hardware and software
Ability to troubleshoot and solve complex technical problems
Excellent communication and customer service skills
Ability to work independently and as part of a team
Must be able to move items weighing up to 50 pounds

The IT Support Technician is responsible for the following duties:

Answering Helpdesk Calls & Emails Troubleshooting Client Issues
Remote Assistance & Triage
Support Desk Dispatch & Triage
Diagnosing various types of Operating Systems
Diagnosing complex network configurations
Documentation of systems and procedures
Must be professional and courteous with clients at all times.
Will be responsible for troubleshooting to completion or escalation
Must have strong research and critical thinking skills

Schedule:

Monday - Friday
20 - 40 hours per week
This is an In-office (not remote) position

At J-BIT Tech, you will enjoy the following benefits:

Health Care Plan for Full-Time Employees.
Retirement Accounts with up to 3% company match (after 6-month employment)
Flexible schedule
Company Provided Laptop (can be used as personal)
3 weeks PTO per year
Paid Training
Travel Reimbursements
Starting salary of $18-22 per hour (depending on experience)

Education & Experience:

HS Diploma or equivalent.
2-year Experience with Managed Services
A+ Certification or equivalent experience & training
Familiarity with RMM Tools.

If you meet the minimum requirements and are excited about the opportunity to join a dynamic and growing team, we encourage you to apply for this exciting role at J-BIT Tech today!

This is an in-person position located in Albuquerque, NM.

Apply Here!

Questions? E-mail help@jbit.tech

About the Company

J-BIT Tech started as a break/fix repair shop in 2014, and has grown to include full MSP service to business clients, as well as two additional brands, First Click Digital Marketing & 505 Songworks. As such, there's always something new to learn in the company as it continues to evolve.

More about J-BIT

Staff

Josh Bien

Owner, Technician, Janitor

Josh has long loved taking things apart and putting them back together. He's perfected the craft of putting things back together without having any "extra" parts at the end, and he's very proud of that fact.

Adrian Olivas

Lead IT Technician, Account Manager

Adrian has always been a curious soul. This has led him to not only have a passion for ever-changing technology but a passion for learning new things so just ask him and you might get some delicious homemade ice cream or some home-roasted coffee!

Dylan Lewis

IT Technician

Dylan has always been driven by curiosity and the desire to learn more. This keeps him open minded and willing to listen to anyone who has new knowledge to offer In technology, science, and every other aspect of life.

Kat Andersen

Office Coordinator

Kat is thrilled to join Jbit. In the background, Kat has been working on administrative teams for more than 15 years. Making sure the dots connect, the processes are easy, and the people are smiling is Kat's bread and butter.

Magdelene Gallegos

Human Resources Director

For all things Admin, Magdelene is your gal! For the last 20 years she has worked in Administrative Coordination, Office Management, and Human Resources. She has been with J-BIT TECH for a year and a half and has loved getting to know the regular clients. She looks forward to meeting more, so give her a call to schedule an appointment!

Chelcie Sword

Digital Marketing Support

Chelcie is a local writer with a flair for theatrics and an adventurous spirit. She enjoys good food, bad jokes, and working on creative projects. For outside the box ideas and a laugh, she's your gal!

Penny

Official Office Greeter / Alarm System

Ms. Moneypenny, Penny for short, loves treats and pets, but especially treats. She doesn't much care for computer repair but does like the attention that comes with greeting customers.